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WinPalace Casino

Online casino site WinPalace Casino using Real Time Gaming, software platform and have gaming license in Costa Rica jurisdiction. It's owned by Regalbar Limited.

Overview

WinPalace Casino is a Real Time Gaming casino with a great selection of games and a few language options. They accept US players, and are generally reliable and safe. The site is clean and easy to use, offering screenshots of many of the games before players register.

WinPalace Casino Supports following Languages

EnglishFrench

Payment Methods for WinPalace Casino

Info


Online since2009
Software» Real Time Gaming,
Jurisdiction» Costa Rica

Supported Currencies$    

US Players Accepted
Number of Games130+
Download SoftwareYes
Browser SoftwareYes

Player SupportsChat, Email, Phone, Toll-Free Phone and Fax.

Owner / Operator» Regalbar Limited

WinPalace Casino Review:


Pros

  • US players accepted.
  • Over 120 different games.
  • Site is available in English and French with more languages coming soon.

Cons

  • All bonuses require a deposit.
  • It's a fairly new casino without much of a track record.

Games and Software

WinPalace uses Real Time Gaming's well-renowned software, which has an excellent selection of games, including its Real Series interactive slots. The selection of slots is enough to satisfy any slots player, and the selection of video poker games is no less impressive. When it comes to table games, there is a full compliment of everything you'd expect at a high-quality online casino. There are several variants of blackjack, both kinds of roulette, and a number of scratchcard games. Of course, they also have keno and craps. WinPalace Casino doesn't have a huge selection of specialty games, but they do have a bingo game and they do have sic bo, which not all online casinos carry.

Bonuses

WinPalace Casino's bonuses are excellent. They offer an incredible $1000 welcome bonus. You get 200% on each of your first two deposits up to $500 each! The bonus cash is not good for roulette, craps, blackjack, baccarat, or sic bo. The bonus is also a sticky bonus, and is removed from winnings upon cashing out. Players will need to wager 45 times the deposit and the bonus in order to be eligible to cash out bonus winnings.

VIP -Loyalty Clubs

WinPalace's VIP club is not advertised on the site. It is by invitation only, and only high rollers are given comp points. Players interested in joining the VIP club can contact customer support in order to find out the VIP club requirements, which are not officially listed and are subject to change.

Customer Support and Safety

Win Palace Casino has excellent customer support available through phone, email, live chat, post, or fax. Their phone staff is friendly and helpful. Their site is secure and their random number generator is independently verified.

Conclusion

WinPalace Casino is overall a good casino to play at, but its lack of an established comp points system is a sign that WinPalace is still cutting its teeth. When this situation is rectified, WinPalace will be a truly excellent site to play at.

    Comments on WinPalace Casino

    Diana says:
    Posted: September 13, 2011

    I have won two different time with Slots Jungle. The first time it was $250.00 and the second time it was over $400.00 and I got my money in a reasonable amount of time.

    Andrew says:
    Posted: March 17, 2011

    COMMENT PT 1

    I have always avoided posting in forums because I always had the feeling nobody would read my thoughts or benefit from them, but in all my years of online gambling, I have NEVER been treated so poorly.

    I signed up for an account with WinPalace tonight deposited $125.
    After they 200% first-time-deposit match, I was left with $375. So far so good. I played a bit of blackjack and lost about $175, so now I m down to $200. I switch over to my game-of-choice (hold em) and realize my balance is only reflecting $20 remaining.
    Upon contacting customer support via live-chat, I was met with the most ill-mannered, immature, grammatically incorrect individual I had EVER spoken with.

    COMMENT PT 2

    After nearly 30 minutes of chatting, I came away with nothing more than (basically), Go ahead and cancel the fee, we always win those disputes. and No attorney in the world can take us on.

    Oh, and I can t omit the ever arrogant We don t care about $200, that s nothing compared to what we make.

    After all of this, I still had the decency to contact customer support with the thought that maybe this is just some kid who hates his job and doesn t speak for the company.

    Instead, I pretty much got if you report us, we will enter your information into a database that all online casinos see and you will be banned from ever gambling online again. ~ So far, they have been right.

    COMMENT PT 3

    In a nutshell, do yourself a favor and stay away from this site. It s not worth the headache ESPECIALLY when you could end up being banned from all other sites.

    Linda says:
    Posted: January 11, 2011

    Stay away from win palace casino slots jungle and casino titan they are all in one same group. this group uses stall tactics to slow pay or no pay they do not answer emails or when you call them they have an answering machine like your calling someone s house, they do not offer progressive game, and you know why? because they are not equipped to handle a big jackpot winner because they are financially unstable avoid these casinos at all costs!!!!

    John says:
    Posted: November 26, 2010

    WINPALACE BEWARE of WINPALACE CASINO - RIPPED me OFF for $100 123 poker.I A-10-7 to Q-J-7,*BEWARE THIS SITE HAS CORRUPT SOFTWARE !

    DENISE says:
    Posted: July 9, 2010

    Hi Jimmy, I have been playing for about 6 months now, and finally got to cash out, But Its been 12 days and haven't received a dime!!! I am withdrawing using ewallet, which most reputable casinos only take 48 hours. Called winpalce and the girl was very nasty!! LAST TIME I WILL EVER PLAY THERE! SLOW PAY TACTICS OR NO PAY AS OF YET!

    Jimmy_Peppers says:
    Posted: June 29, 2010

    Has anyone cashed out from this site yet?